Zip lining in the green forest Frequently Asked Questions
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Booking & Payment

Why should I book with Venture Ashore?

Booking with Venture Ashore will ensure you get more out of your travel experience! We offer a larger variety of tours than you will find through your cruise line and our tours operate with fewer people while still offering a higher quality experience. In addition, we offer tours at multiple price-points and believe you will find our tours offer better value than what you would find through the cruise line. Each of our tour partners are hand-picked based on the quality of their product and reputation. Lastly – our wonderful team has a wide knowledge base and can assist you in finding the best tours for your travel experience! They are experts on excursions and have personally taken many of the tours we offer. Contact us to see how we can impress you.

When should I reserve my shore excursions?

We recommend booking your excursions as early as possible! Our most popular excursions often sell out quickly, so we would suggest you book your space early to give you the best chance of reserving your first choice in each destination.

How close to departure can I reserve my shore excursions?

Subject to availability – but generally up to 7 days prior to the tour date. If you desire to book within 3 days of the tour date, we may be able to help – but we ask that you please call our experienced sales team to request those bookings.

We advise giving as much notice as possible to get your shore excursion vouchers to you. Your shore excursion vouchers will give you the meeting location and start time of all your tours – so it is important you take these with you.

Do I pay in full now? Or can I leave a deposit?

If you place your booking request 4-months prior to your excursion date – you may opt to pay a 25% deposit at the time of booking. Once we are 4-months prior to the excursion date – you will be prompted to pay the balance due. If you prefer to pay in full at the time of purchase, you may do so as well.

All bookings made within 4-months of departure will be charged in full at the time of purchase. But remember you have until 7 days before the date of your excursion to cancel for a full refund.

Which currency will be charged to my card?

We offer you the ability to use the default currency displayed to you when you arrive on our home page or select one of the other currencies as you desire. During the checkout process, the currency you have selected will be displayed again before your card is charged.

Once I book, will I receive an email confirmation? And when will I receive my excursions/activity vouchers?

As you book your tours, you will receive immediate email confirmation of your purchase. Your vouchers with tour time and full joining/meeting instructions will be emailed to you approximately one month before your departure date. If you are making your booking within a month of departure, your vouchers will be emailed to you within approximately 72 hours of purchase.

Guarantees, Cancellations, and Refund policies

Is there a risk that I will miss my ship if I book with Venture Ashore?

No. We guarantee to get our customers back in time for your cruise ship’s departure. All of our tour operators are fully aware of the ship’s departure time. We will have you back on the ship in plenty of time prior to sailing.

Our partners are professionals – selected for their local knowledge and reliability. If for reasons beyond our control (for example road accidents, extreme weather delays, etc.) – we will transport you to your next port of call at no extra cost to you.

Will I get my money back if the ship does not make it into port?

If your ship does not make it into port at the destination where you have booked your excursion (due to severe weather or any other reason) – we will offer you a full refund or arrange an alternative excursion in another port of your choice. The same policy applies in the rare case that your ship arrives extremely late and there is not enough time to fit your original excursion.

What is your cancellation policy?

You may cancel your booking and receive a full refund up to 7 days before the date of your excursion. At 6 days outbound, all trips become non-refundable.

We do offer an optional Ticket Assurance program that, if selected – would protect you all the way up until 24-hours before your tour in the event you needed to cancel due to injury, illness, travel delays, etc. Please visit our Assurance Policy page for more information.

Please note: Some trips have a special cancellation policy, and this information will always be noted on the trip description page.

Additionally – private, group, tailor-made or custom bookings may be non-refundable if the trip price is based on a specific number of participants.

Preparing for Your Tour

Are there any age or physical restrictions?

Each excursion listing will have a general physical activity level. Some may also display minimum ages, minimum heights, maximum weights, etc. Please ensure you meet those requirements and restrictions before purchasing.

Please contact our sales team if any of the following apply to your travel party; an unaccompanied minor, anyone traveling with a wheelchair/scooter or anyone with concerning physical or mental restrictions.

How do I notify you of any special requests I may have?

Please contact our sales team after you have made your purchase. Special requests may include: requesting the front seat of a van/bus, notification of a special occasion like birthday or anniversary, requesting a special meal, etc.

Please note: These are to be considered requests only and not guaranteed.

Can I request a custom or tailor-made tour?

Yes! We can create a bespoke tour for you and/or your group. We can refine tour itineraries, times and durations as well as include specific requests. If there is something you would specifically like with your custom-made tour, we can request this for you. If you need further information on this, please contact our sales team.

During Your Tour

Where do I go on the day of my tour? What if I am having trouble? What if I am running late?

Your tour vouchers will have the meeting time and location clearly listed. These vouchers were emailed to you either one-month before your tour or shortly after you made tour purchase. If you have followed the meeting instructions on the voucher and are still having difficulty or are running late – please call the local phone numbers listed on your voucher for assistance.

Please note: Many tours cannot wait if you are late so please pay very close attention to the time and the instructions on your voucher.

How much do you suggest we tip?

Tips and/or gratuities are not included in your tour costs and are always optional. However, if you had an exceptional experience a tip/gratuity is a way of saying ‘Thank You’ to your guide and/or driver.

We generally suggest tipping in local currency – however US Dollar, Pounds, Canadian Dollar and Euro are all widely accepted.

What do I need to wear or bring with me on the day of the tour? And can I leave items in the van/bus?

As each excursion is unique and will list any dress code requirements or special items to bring with you on the day of the tour. Please refer to your tour voucher for specific information. If you wish to leave anything in the vehicle as you exit to take a portion of your excursion – please consult your driver before doing so. We encourage you to only bring what you would need for that day and not to leave items of great value unattended.

Travel Agents & Travel Advisors

I’m a Travel Agent/ Travel Advisor - how do I manage my clients bookings?

Our Travel Agent/ Travel Advisor partners can manage clients’ bookings directly through our agent portal. This portal allows you to see all of your client’s bookings and itineraries and even manage large groups. Log in to the portal here.

Group Tours

I am traveling with a larger group of people. Do you offer tours for my group?

Certainly. If you are traveling in a group of 10 or more people – please visit the Group Tours section of the website or contact our sales team for more information.

Essential Terms & Phrases

Ship Time & Local Time

In CERTAIN destinations there are CERTAIN cruise ships that will sometimes use the time zone that the cruise departed from for the entire duration of the cruise. This is despite the ship sailing to different time zones and/or destinations that do not observe daylight savings time. All VentureAshore excursions will operate in the local port time. If you are concerned about what time you should select for your tour – please contact our sales team for expert advice. If you are onboard the ship and unsure what time zone you are in – please see your cruise ships concierge desk. Also pay special attention to ship-board announcements, evening newsletters left in your cabin and any notices the cruise line may display as you exit the ship.

“Tour-and-Go”, “Pre” or “Post” Excursions

These are tours that operate in conjunction with a transfer. So if you are disembarking a cruise ship and flying home later that day. Or you are disembarking the ship and staying at a hotel that evening. Same applies for the opposite directions. Since many cruise ships and hotels do not allow you to check-in before 3pm – these are great ways to spend the time gap between your early flight/ship arrival and check-in time.

“On Your Own” Excursions

We offer a selection of “on your own” tours for customers who don’t require a guide and just want to do their own thing! We provide transportation from the cruise ship to a convenient drop-off point in the city and back. Full information on the agreed pick-up point and time for the return journey will be supplied on your voucher.

“Essential Collection”, “Value Shared” and “Premium Shared” Excursions

These are generally found throughout Europe and cater to different price categories based on the amount of people you are willing to travel with. Essential Collection tours generally take 20-40 people (averaging about 30 people). Value Shared tours generally take 10-20 people. Premium Shared tours generally take 4-8 people.

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