Privacy Policy
Venture Ashore is committed to protecting the privacy of your Personal Information.
This privacy statement is issued on behalf of Venture Ashore so when we mention “Company”, “we”, “us” or “our” in this privacy statement, we are referring to Venture Ashore as responsible for processing your information. If you are in the European Union, UK, or Switzerland, the Venture Ashore is the “data controller” and is responsible for this website and any personal information that is provided via this website. If any terms of this Privacy Policy contradict the terms of any privacy policy of any of our Sites (defined below), then the terms of this Privacy Policy will govern.
This policy describes how we treat personal information we collect both online and offline and the choices you have associated with that information.
This Privacy Policy (“Policy”) has been designed with you in mind. How it applies to you will depend on the way in which you interact with us. For example, you might:
- i. Purchase a ticket to and/or attend a guided tour or excursion.
- ii. communicate with us through any written, electronic, and oral communications;
- iii. use our websites or mobile application, and all corresponding webpages and websites that link to or display this Policy (the “Sites”);
- iv. create an account or subscribe to our email newsletter;
- v. use any other features or content owned or operated by us; or
- vi. otherwise communicate with us in relation to our business operations.
These examples and any other interaction, communication, or use of our Sites, facilities, experiences, and/or employees or independent contractors encompass our “Services”. Your choices and rights with respect to each interaction are explained in more detail below. Click on “Learn More” under each icon for more information or scroll down to read the full policy.
We collect and store different types of information about you when you create an account, buy tickets, attend our excursion offerings, contact us, use our Sites, use our app and social media or otherwise submit Personal Information to us.
This information includes, where applicable, Identity, Contact, Financial, Technical, Profile, Audio and Video, Electronic, Usage, Geolocation, Marketing and Communications, Recruitment, and some Health Data.
We may also draw Inferences from this information about your interests and preferences.
We collect personal information by fair and lawful means and, wherever appropriate, directly from you.
We will collect and use your information for lots of reasons such as helping you get access to our Services, sharing news, for marketing and as otherwise permitted or required by law.
We may disclose your Personal Information with partners and other third parties associated with our Service.
These may include other companies affiliated with Company, IT and system administration service providers, professional advisers, advertising partners, data analytics providers, and others in order to assist in providing our Service to you;
We may also disclose to other parties where required or permitted by law.
The security of your data is important to us and we take steps to try to make sure your information is protected and to delete it securely when we no longer need it.
However, perfect security does not exist, and we cannot guarantee the absolute security of your Personal Information.
Your Personal Information may be processed in another country, and accordingly, may be accessible to courts, law enforcement and national security authorities in those countries.
If you have any questions or feedback about this Privacy Policy, please contact us by emailing us at privacy@ventureashore.com.
Standard Privacy Policy
What Information We Have and Where We Get It
Personal Information is any information that relates to you, identifies you personally or could be used to identify you, such as your user ID, name, email address, name, phone number, address and payment account number. The types of Personal Information that we may collect about you include, but are not limited to:
We collect information you share with us when you use our Services.
For example, when you book an excursion through our Site or by calling us, we may ask your name, street address, email address, and payment information.
When you fill out a booking form with us on our Site, we may collect your name, email, phone, company name and party information.
We may collect information about your use of the Services.
For example, we may collect information that your browser sends whenever you visit our Site or when you access the Site by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may also use and store information about your location if you give us permission to do so (“Location Data”).
We use this data to provide features of our Service, to improve and customize our Services.
You can enable or disable location services when you use our Services at any time by way of your device settings.
We may get your Personal Information from a company controlled by or under common control with Company.
We may get your Personal Information from a company controlled by or under common control with Company.
For example, if you use a social media feature with our Sites or post to a social media platform, the social media site will give us some information about you.
If we collect information about you from another person, including a family member, friend, or travel agent, who seeks to use our Services on your behalf, that person will be asked to provide us with the same personal information that we would normally collect from you directly to complete your booking.
We consider that person to have your consent and authorization to provide us with your personal information for relevant purposes described in the policy, unless and until we are advised otherwise.
How We Use Your Information and Why
We will use your Personal Information to provide information or deliver Services that you request and to allow you to participate in interactive features of our Service when you choose to do so.
If the applicable information is to be provided or Service is to be performed by a third party, then we will disclose the applicable information to the third party providing the information or performing applicable Services.
Your information may be available or provided to third-party service providers and contractors that are contractually obligated to protect your information as disclosed in this Policy.
We will send you administrative or account-related information to notify you about changes to our Service.
Such communications may include information about Policy updates, confirmations of your transactions, security updates or other relevant transaction-related information.
We process your contact information to send you such communications. Service-related communications are not promotional in nature.
You are not able to unsubscribe from such communications, otherwise you may miss important developments relating to your account or the Services.
We collect any information that you provide to us when you contact us, such as with questions, concerns, feedback, disputes or issues.
Without your Personal Information, we cannot respond to you or ensure your continued use and enjoyment of the Services.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials, offers, and other information that may be of interest to you based on the Services that you already purchased or enquired about unless you have opted not to receive such information.
You may opt-out of receiving any, or all, of these emails from us by following the unsubscribe link or the instructions provided in any email we send.
You may opt of our SMS/texting program by messaging STOP to any SMS message we send.
We will not purchase consent, or sell, rent or share consent to opt-in to our mobile SMS/texting program.
We will use your information to gather analysis or valuable information so that we can improve our Services and to detect, prevent and address technical issues.
We may also use your information to monitor the usage of our Services including without limitation search terms entered, pages visited and documents viewed.
When you access or use our Services, you are bound to our Terms of Use, the applicable Terms and Conditions for any purchases and this Policy.
To ensure you comply with them, we process your Personal Information by actively monitoring, investigating, preventing and mitigating any alleged or actual prohibited, illicit or illegal activities on our Services. We also process your Personal Information to: investigate, prevent or mitigate violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners; and, as applicable, collect fees based on your use of our Services.
We cannot perform our Services in accordance with our terms, agreements or policies without processing your Personal Information for such purposes.
Our Services are subject to certain laws and regulations which may require us to process your Personal Information.
For example, we process your Personal Information to pay our taxes, to fulfill our business obligations, ensure compliance with employment and recruitment laws or as necessary to manage risk as required under applicable law.
Without processing your Personal Information for such purposes, we cannot perform the Services in accordance with our legal and regulatory requirements.
Who We Share Your Data With and Why
We may disclose your Personal Information with partners and other third parties associated with our Services.
We may contract third-party companies and individuals to facilitate our Services (“Service Providers”), provide the Services on our behalf, perform Service-related services or assist us in analyzing how our Services are used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may share information with other third party ticket providers who are providing services.
Once personal information is shared with a Ticket Provider, the information becomes subject to the Ticket Provider’s privacy practices.
If Company is involved in a merger, acquisition, or asset sale (each a “transaction”) your Personal Information may be disclosed to evaluate and facilitate the transaction and/or transferred as a business asset.
Where required, we will provide notice when your Personal Information is transferred or disclosed in relation to a transaction and becomes subject to different privacy policy protections.
Under certain circumstances, Company may be required or permitted to disclose your Personal Information pursuant to applicable law or in response to valid requests by law enforcement or public authorities (e.g. a court or a government agency). Company may disclose your Personal Information in the good faith belief that such action is necessary or prudent to:
- • comply with a legal obligation;
- • protect and defend the rights or property of Company;
- • prevent or investigate possible wrongdoing in connection with the Service;
- • protect the personal safety of users of the Service or the public; and
- • protect against legal liability.
We use standard security measures
The security of your data is very important to us and we take steps to try to make sure your information is protected, but remember that no method of transmission over the Internet or method of electronic storage that is 100% secure.
Our security measures include industry-standard physical, technical and administrative measures to prevent unauthorized access to or disclosure of your information, to maintain data accuracy, to ensure the appropriate use of information, and otherwise safeguard your Personal Information.
While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Company will retain your Personal Information only for as long as is necessary for the purposes set out in this Policy.
We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
Company will also retain Usage Data for internal analysis purposes.
Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Your Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to United States and process it there.
Company will take reasonable steps to ensure that your Personal Information is treated securely and in accordance with this Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your Personal Information. If you do not want your information transferred to or processed or maintained outside of the country or jurisdiction where you are located, you should not use the Services.
Our Service may contain links to other websites that are not operated by us.
If you click a third-party link, you will be directed to that third-party website.
We strongly advise you to review the privacy policy of every website you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party websites or services.
We do not knowingly collect Personal Information from anyone under the age of 18 without parental consent.
If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us.
If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
COOKIES POLICY and AD CHOICES
We or our vendors use several common tracking tools. These may include browser cookies. We use these tools:
- To recognize new or past customers.
- To store your password if you are registered on our sites.
- To improve our website and mobile app.
- To serve you with advertising content in which we think you will be interested. To do so, we or our business partners may observe your behaviors over time on this website and across third party websites. We may also collect information about your browsing history.
- To better understand the interests of our customers and our website visitors.
Cookies are files with a small amount of data which may include an anonymous unique identifier.
Cookies are sent to your browser from a website and stored on your device.
Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Services.
- Strictly Necessary Cookies – These cookies are essential because they enable you to use our Services. For example, strictly necessary cookies allow you to access secure areas on our Services. Without these cookies, some services cannot be provided. These cookies do not gather information about you for marketing purposes. This category of cookies is essential for our Services to work and they cannot be disabled.
- Functional Cookies – We use functional cookies to remember your choices so we can tailor our Services to provide you with enhanced features and personalized content. For example, these cookies can be used to remember your name or preferences on our Services. We do not use functional cookies to target you with online marketing. While these cookies can be disabled, this may result in less functionality during your use of our Services.
- Performance or Analytic Cookies – These cookies collect passive information about how you use our Services, including webpages you visit and links you click. We use the information collected by such cookies to improve and optimize our Services. We do not use these cookies to target you with online marketing. You can disable these cookies.
- Third-Party Cookies – These are cookies that are provided by third-party service providers and belong in one of the cookie categories described above. These third-party providers process your Personal Information on our behalf pursuant to our instructions and obligations consistent with this Policy.
An example of this is Google Analytics. Google Analytics is a web analytics service offered by Google LLC (“Google”) that tracks and reports website traffic.
Google uses the data collected to track and monitor the use of our Service.
This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en.
Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics, available at:
https://tools.google.com/dlpage/gaoptout
.
We do not control, and we are not responsible for, these third party Service Providers’ handling of your Personal Information and each have their own respective Privacy Policy.
For information about any other third-party Service Providers we use to monitor and analyze the use of our Service, please email us at privacy@ventureashore.com.
We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service. One example we use for these purposes is Google Ads. Google Ads remarketing service is provided by Google. You can opt-out of this by visiting the Google Ads Settings page:
http://www.google.com/settings/ads
.Another example is Facebook Ads. You can opt-out of this by visiting the Facebook Ad Preferences page:
https://www.facebook.com/help/109378269482053
.For information about any other remarketing services we use to advertise on third-party websites to you after you visited our Services, please email us at privacy@ventureashore.com.
Your browser may provide you with the option to refuse some or all browser cookies.
You may also be able to remove cookies from your browser.
You can exercise your preferences in relation to cookies served on our Site by taking the steps outlined below:
- First-Party Cookies – You can enable, disable or delete our cookies through the browser you are using to access our Services. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note, if you set your browser to disable cookies, you may not be able to access secure areas of our Services and parts of the Services may not work properly for you. You can find more information about how to change your browser cookie settings at http://www.allaboutcookies.org.
- Third-Party Cookies – Modern browsers also allow you to block third-party cookies using the steps described above.
- Do Not Track – We do not support Do Not Track signals. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Contact Us
Before using our Services, please carefully read our Terms of Use, the applicable Terms and Conditions of your purchase or requested service, and this Policy.
Unless otherwise defined in this Policy, the terms used in this Policy have the same meanings as in our Terms of Use.
By using the Services, you agree to the collection and use of your Personal Information in accordance with this Policy, Terms of Use, and, if any purchases are made, any applicable Service Terms and Conditions.
If you do not feel comfortable with any part of this Policy, Terms of Use. or applicable Terms and Conditions or your purchase or service, you must not use, access, or purchase our Services.
If you have any questions or feedback about this Privacy Policy, please contact us by emailing us at privacy@ventureashore.com.
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